Resolve incidents with context.
Review procedures, system status and previous cases before recommending the next action.
Microsoft Copilot StudioAI agents with Copilot Studio
We design agents connected to Teams, Microsoft 365 and business systems, with permissions, traceability and human control.
- Knowledge
- approved sources and context
- Action
- tools with clear boundaries
- Governance
- identity, evidence and review
From chat to operations
The answer is only the beginning.
An enterprise agent needs a defined job, controlled access to knowledge and a safe way to perform work. We design all four layers as one system.
- 01
Role
What it resolves, for whom and when it must stop.
- 02
Knowledge
SharePoint, Dataverse, documentation, databases and validated sources.
- 03
Actions
Power Automate, connectors, APIs or MCP to retrieve and update systems.
- 04
Control
Identity, permissions, traces, tests and human approval when it matters.
Where agents create value
Each agent owns a clear responsibility.
Answer and execute.
Handle questions for people, finance or procurement and create requests when an answer requires action.
Find evidence, not documents.
Combine approved information, cite its source and adapt the answer to the user's identity.
Prepare a human decision.
Collect data, flag gaps and deliver a complete case without replacing accountable review.
Governance by design
Capability without control does not reach production.
We define what each agent can know and do, how it inherits identity, where it records evidence and who owns its evolution.
- Inventory of sources, tools and owners.
- Testing for responses, permissions and sensitive actions.
- Human escalation for ambiguity, risk or low confidence.
- Observability across usage, errors, cost and operational outcome.
Connected architecture
Copilot Studio does not work alone.
We combine the conversational experience with automation, data and connectivity around the agent's real work.
Frequently asked questions
What to know before building an agent.
Speak to an expertWhat can an AI agent built with Copilot Studio do?
It can answer from approved knowledge, retrieve business data and perform actions across Microsoft 365, Dynamics, Power Platform, APIs and other systems.
How are agent permissions controlled?
The agent respects user identity, restricts sources and actions by permission and records operations for review.
Can it connect to external systems?
Yes. We use connectors, Power Automate, APIs and MCP according to the architecture and required level of control.
How do you prevent incorrect actions?
We define boundaries, tests, thresholds, approvals and human escalation. Sensitive actions require explicit controls.
Start with one responsibility
What work should your first agent own?
In a diagnostic session we will review users, knowledge, actions, risks and the first operational outcome.
First conversation · 30 minutesDesign the first use case→No commitment. We reply within one working day.