Operations stopped.
Critical solution with no available workaround. Immediate coordination within the agreed service window.
Managed Power PlatformPower Platform support for systems that cannot stop.
Power Automate, Power Apps and Dataverse maintenance with triage, SLA, monitoring and changes that preserve stability.
- Intake
- one visible channel and priority
- Response
- agreed SLA and owner
- Learning
- each incident reduces the next
Continuity model
Incident, correction and improvement in one journey.
Power Platform support must protect today's operation and reduce tomorrow's fragility. We distinguish urgency, cause, change and debt.
- 01DetectAlert, user report or preventive review.
- 02ClassifyImpact, scope, priority and owner.
- 03RestoreContainment and safe recovery.
- 04CorrectCause, test, deployment and evidence.
- 05LearnPattern, debt and next improvement.
Triage and SLA
Priority comes from impact, not email volume.
We define a simple matrix so users and owners know what happens from the first notification.
Primary function degraded.
A temporary workaround exists, but the impact requires close follow-up.
Contained incident.
An error with limited impact, analysed within the normal queue.
Planned change.
Improvement, new rule or adaptation delivered with scope and testing.
Technical coverage
Support across the whole system, not just the symptom.
We review the flow, application, data, connection, gateway, identity and external dependency before closing an incident.
- Power Automate cloud flows and Desktop Flows.
- Power Apps Canvas, Model-driven and Dataverse.
- Connectors, custom connectors, APIs and gateways.
- Monitoring, capacity, errors and service accounts.
- Preventive, corrective and enhancement maintenance.
Responsible transition
Before taking over support, we understand what can fail.
Service onboarding produces a technical map, initial backlog and coverage that both parties can fulfil.
Frequently asked questions
What to know before service takeover.
Speak to an expertWhich solutions can you maintain?
We maintain Power Automate flows, Canvas and Model-driven apps, Dataverse, connectors, gateways and related components when the required access and documentation are available.
Do you provide support with an SLA?
Yes. We define priorities, target times and an agreed service window based on solution criticality. The scope is documented before the service begins.
Can you take over solutions built by another supplier?
Yes. We begin with a technical transition to review architecture, dependencies, security, debt and recoverability before accepting the ongoing service.
Start with the inventory
Which solution needs continuity but depends on one person today?
We will review criticality, dependencies, incidents and coverage to propose a realistic service.
First conversation · 30 minutesDefine the service→No obligation. We reply within one working day.